Cost of Data Center Outages

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Ponemon Institute and Vertiv are pleased to present the results of the latest Cost of Data Center Outages study. Previously published in 2010 and 2013, the purpose of this third study is to continue to analyze the cost behavior of unplanned data center outages. According to our new study, the average cost of a data center outage has steadily increased from $505,502 in 2010 to $740,357 today (or a 38 percent net change).

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Ponemon Institute and Vertiv are pleased to present the results of the latest Cost of Data Center Outages study. Previously published in 2010 and 2013, the purpose of this
third study is to continue to analyze the cost behavior of unplanned data center outages. According to our new study, the average cost of a data center outage has steadily increased from
$505,502 in 2010 to $740,357 today (or a 38 percent net change). Our benchmark analysis focuses on representative samples of organizations in different industry sectors that experienced at least one complete or partial unplanned data center outage during the past 12 months. Utilizing activity-based costing methods, this year’s analysis is derived from 63 data centers located in the United States. Following are the functional leaders within each organization who participated in the benchmarking process:

  • Facility manager
  • Chief information officer
  • Data center management
  • Chief information security officer
  • IT operations management
  • IT compliance & audit
  • Operations & engineering