Chris Sharp, CTO, Digital Realty
Chris Sharp: Absolutely we expect to see more automation. However, for us it’s less about achieving the “lights out” data center and more about allowing our operators time to concentrate on the high impact and high frequency tasks that inevitably require human intervention. There are two main areas of focus that we see the industry trying to address through automation.
The first is energy efficiency. AI and machine learning algorithms enable supervised control over mechanical cooling, gradually making changes to allow for the most effective usage of power. This automation has matured over the past decade to a point where the market has plenty of options to choose from. We’ve already seen Google roll out this type of solution to great effect, albeit in a more controlled, single-tenant environment. Effectiveness of this type of solution is largely determined by the availability of a tunable infrastructure, but even a 5 percent gain in efficiency can have a huge impact to the profitability of a data center.
The second area is predictive maintenance. This is where we see the largest room for improvement. Most companies offering this type of solution (in the data center industry) are actually offering heavily supervised machine learning algorithms, and are often only available for a product they manufacture. Real benefits in this space will come when a firm obtains a critical mass of data that aligns equipment types, power usage, performance, incident and maintenance data. This is where we will see the ability to take more of a hands-off approach, only replacing or repairing components when they actually need it.
As for achieving a “lights out” data center, we don’t see this as an ultimate goal for us. Not only do our customers require a level of data center management by on-site personnel, but you will never be able to predict when every component will need maintenance or fail. The key will be finding the right mix in allowing these new applications to assist humans in creating a better product. Our data center designs are engineered to meet current customer demand, and optimized for the efficiencies and logical touch points to meet the future requirements.